Consumer Guarantees, Warranties, & Refunds

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

If you believe that a product that you have purchased from a JB Hi-Fi store or website is faulty please see JB Hi-Fi’s “Refunds & Warranties, Understanding Your Rights” Brochure, which sets out the minimum remedies that JB Hi-Fi will provide to you if you buy a faulty product from JB Hi-Fi. Your rights under the Australian Consumer Law may extend beyond these time periods.

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance. If have purchased goods from our website you can also contact us via our contact page.

• Gift Cards entitle the holder to goods/services equal to the value stated on the card or remaining after partial redemption.
• Gift Cards only redeemable within any JB Hi-Fi Store in Australia and online retail stores (including JB Hi-Fi NOW) but are not redeemable for JB Hi-Fi Direct Import goods or goods purchased from JB Hi-Fi Commercial (including goods purchased from JB Hi-Fi Commercial websites).
• Gift Cards may not be exchanged (wholly or partly) for cash.
• The value shown on this card includes GST.
• Gift Cards are partially redeemable and any unused balance will remain on the Card and cannot be redeemed for cash.  
• If the Card holder's order exceeds the amount of the Gift Card, the Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services.
• Gift Cards expire 24 months from the date of issue.
• Should JB Hi-Fi suspect any fraud relating to a Gift Card, JB Hi-Fi may refuse to redeem the Card until JB Hi-Fi is satisfied that no fraud has occurred.
• JB Hi-Fi is not liable for any lost/stolen Gift Cards. Please contact a JB Hi-Fi store immediately if your Card has been lost/stolen. Lost/stolen Cards can only be replaced if satisfactory proof of purchase is provided and the Card has not been redeemed.